Question 1

Do I get a GST invoice?

Accepted Answer

GST tax invoices are issued by GST-registered sellers — add your business GSTIN at checkout to claim input tax credit on those orders. A seller who isn't GST-registered issues a bill of supply, which carries no GST. Each product page shows whether it comes with a GST invoice.

Question 2

Is there bulk / volume pricing?

Accepted Answer

Most products show tiered pricing that drops automatically as your quantity crosses 10, 25 and 50 units. The price calculator on each product page shows your rate.

Question 3

Can I order a sample before buying in bulk?

Accepted Answer

On linen and towel products you can order a single evaluation unit at a sample price before committing to a bulk order.

Question 4

How fast is delivery?

Accepted Answer

In-stock items typically dispatch within 1-2 business days. Tracking is shown on your order once the seller ships.

Question 5

How do I place a bulk / business order?

Accepted Answer

Add items to your cart and check out. Use Quick Order to paste a list of SKUs or search products by name and set quantities in one go. For org buyers, select your organization at checkout to apply contract pricing, GST details and approval routing.

Question 6

Can I get a quote instead of buying at list price?

Accepted Answer

Yes. On a product or service marked “Price on request”, use “Request a quote”. You can also raise a competitive RFQ from Account → Quote requests to invite multiple sellers and compare offers.

Question 7

How do I reorder what I bought before?

Accepted Answer

Open Orders and use “Buy it again”, or save frequently-ordered items as a Saved List (Account → Saved lists) and add the whole list to your cart in one tap.

Question 8

What payment methods are supported?

Accepted Answer

Online payment (cards/UPI/netbanking via our payment gateway), and where enabled, pay-on-delivery and business credit (Net-30) for approved organizations.

Question 9

How do I get a GST invoice?

Accepted Answer

At checkout, open Business / GST details and enter your company name, GSTIN and PO number before placing the order. Your tax invoice is then available from the order's page once the order is confirmed.

Question 10

How do I track my order?

Accepted Answer

Open the order from Orders to see its status and tracking. When the seller ships, courier and tracking details appear on the order.

Question 11

How do I return an item or raise a dispute?

Accepted Answer

From a delivered order, use “Return this item”, or go to Account → Returns. If something can't be resolved through a return, open Account → Disputes and attach photo evidence.

Question 12

How do teams buy together?

Accepted Answer

Create an organization (Account → Organizations), invite teammates, set roles, approval thresholds, cost centers and credit. Orders above your threshold route to an approver before they're placed.

Question 13

I'm a seller — how do I start?

Accepted Answer

Apply via “Become a seller”. After approval, set up your storefront, upload your catalog, and manage orders, inventory and payouts from your seller console.